Making A Claim

 

When you travel the unexpected is bound to happen, but if you need to make a claim it’s simple process. 

1. Call Ski Insurance Claim Enquiries.

In the event that you need to make a claim simply call Ski Insurance Claims Team. They will guide you through the claims process.

To speed things up please have your policy number and supporting documents handy when you call.

Ski Insurance Claims Enquires

Email: [email protected]

 

2. Gather documentation for your claim.

Once you’ve notified the Claim Team of your claim you’ll need to provide documentation to support your claim. This will help us to assess your claim effectively. Each type of claim you make will require different supporting documentation (for example medical reports, police report, purchase receipts, proof of purchase).

 

Medical, Dental & Hospital Claims:

Contact Ski Insurance as soon as you can and they will advise you further. You will normally require medical reports and receipts.

 

Loss Or Theft:

It is important that you report this to the police immediately. You need to make sure you get a copy of the written notice of your report. You will also need proof of ownership for the lost or stolen item.

 

Damaged or misplaced luggage & personal effects:

Make sure you report the item lost/damaged to the airline, transport operator or hotel manager as soon as it happens. Obtain a written report from them detailing the issue. Also include any offer of settlement they provide you.

 

3. Download Print & Complete:

Download and complete the following form: Ski Insurance Claims Form

 

4. Send Us Your Claims Form

Post claims form to:

Ski-insurance.com.au Travel Insurance Claims

PO BOX 386
ARCHERFIELD BUSINESS CENTRE
QLD 4108

or 

Email:  [email protected]

 

Important Information:

• If you’re sending original documents to support your claim make sure you keep copies for yourself.
• Remember to submit all documents in writing within 30 days of returning home.
• We will process your claim within 10 business days of receiving a complete claims form.
• We will send written notification within 10 days if any additional information is required.