Coronavirus: Historical Travel Alerts

On this page,you will find all historical Coronavirus updates. To see the latest Coronavirus updates and all current information, please visit our Travel Alerts Page. 

Coronavirus Outbreak, China 

Updated 28 January 2020

The Australian Government (DFAT) raised its travel advice level to 'Do Not Travel' to all of Hubei Province, China on 25 January 2020.

The novel coronavirus (2019-nCoV) has been widely reported in the media and by authorities such as the World Health Organisation (WHO), and continues to make headlines around the world. The situation of the outbreak, which originated in Wuhan, China, has rapidly escalated. There are now more than 4,500 reported cases in mainland China.

Travel restrictions have been heightened and wearing masks in public is now mandatory in some cities. The outbreak of the virus comes during the Lunar New Year celebration resulting in an expected increase in travel disruptions.

For any policies that may offer cover for risks associated with contagious disease, there is unlikely to be any cover for claims arising from any event related to coronavirus (2019-nCoV) for travel to and/or from China on policies purchased after: 10:00am AEDT on Saturday, 25 January 2020.

Policies purchased before the time above may be subject to exclusions relating to an epidemic or pandemic. Please read your policy wording for the full policy terms, conditions, limitations and exclusions.

Issued 23rd January 2020: Coronavirus, Wuhan City, Hubei, China

Chinese authorities have identified an outbreak of a new type of Coronavirus, in Wuhan City in Hubei Province, China.

We are aware of concerns regarding travel to China and destinations with known cases of the Coronavirus.  We are continuing to monitor this issue in association with the relevant travel, government and health bodies. Chinese officials have reviewed this health concern and travel outbound from Wuhan has been restricted.

We advise all customers who are travelling to, or are already in the affected areas, to take care and please do not hesitate to contact our emergency assistance if you need help. 

We also urge all travellers to remain up-to-date with the latest travel advice for China from Smartraveller.

If you already have travel booked and you are concerned about whether you should travel to China, we recommend that you contact your airline, hotel and tour providers regarding the best option in altering your trip. There is no provision to claim under your policy for change of mind or fear of travel. Some travel service providers may provide penalty-free options to amend travel arrangements.

If you were planning on travelling to Wuhan, you must have purchased a policy before 11:59PM (ASDT), 22 January in order to be covered. If you entered into a policy after 11:59PM on the 22 January 2020, we would expect that this was done with an awareness of this event, the upgraded travel warning for Wuhan and the applied travel restrictions. Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement (PDS) and Certificate of Insurance you received when you purchased your travel insurance.


To see the latest Coronavirus updates and all current information, please visit our Travel Alerts Page. 

Emergency Assistance

From Overseas

(+) 61 2 8776 3010


Within Australia:

1300 884 508